At Joyce General Store, your satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to assist through our refund process.

Eligibility for Refunds

  • Damaged Items: Contact us within 48 hours of delivery with your order number and clear photos of the damaged products. We will arrange a replacement or issue a full refund.
  • Incorrect Items: Notify us within 7 days of delivery if you receive the wrong item(s). We will send the correct item or provide a refund.
  • Unopened Items: Unopened and unused items in their original packaging are eligible for a refund if returned within 14 days of delivery.

Non-Refundable Items

Refunds cannot be issued for:

  • Opened or partially consumed bottles
  • Clearance or final sale items
  • Gift cards or promotional items

Refund Process

  1. Contact Us: Email us at info@Joyce General Store.com with your order number and reason for the return.
  2. Return Shipping: If the item needs to be returned, we will provide instructions. Customers are responsible for return shipping unless the product was damaged or incorrect.
  3. Refund Timeline: Once we receive and inspect your returned item, approved refunds are processed within 7–10 business days to your original payment method.

Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Check your bank or credit card statement.
  • Contact your bank or credit card company, as processing times may vary.
  • If the refund still hasn’t been received, email us at info@Joyce General Store.com.

Contact Us

For questions or additional assistance, reach out to our customer service team:

  • Email: info@Joyce General Store.com
  • Business Hours: Monday – Friday, 9 AM – 10 PM (EST)
  • Address: 53 Mott St, New York, NY 10013, United States